Ordering from Mummy & Little Me
You can order your goods online or if you prefer you can call us on 01522 684153 Monday to Friday 10.00am to 4.00pm where we will be happy to offer you any advice and process your order for you.
UK Charges
We offer free delivery to any orders over £75, if you are under that it will cost £2.99 this will take 3-5 working days. You can use our priority service which takes 2-4 working days and costs £4.99. For urgent orders we also offer next day delivery which costs £9.00 for weekdays and £13.00 for saturdays.
EUROPEAN DELIVERY CHARGES For European delivery we charge on a scale so for orders up to the value of £99.99 the cost is £12.00, from £100.00 to £299.99 delivery is £20.00 and from £300.00 + the charge will be £40.00
WORLDWIDE CHARGES
For Worldwide delivery we charge on a scale so for orders up to the value of £99.99 the cost is £20, from £100.00 to £299.99 delivery is £30 and from £300.00 to £1199 the charge will be £200.00 for order over this it will be £500 . You will be liable for any taxes that may become due on receipt of the item.
How will my parcel be sent?
We use Royal Mail tracked for the majority of our deliveries. For larger items we use Parcelforce. Please note a signature may be required to take delivery.
What if my parcel doesn't arrive?
Because all of our mail is sent signed for should your parcel not arrive within 5 days of receiving the dispatch confirmation then please call us on 01522 684153 and we can track it down and find out where it is for you.
What if I change my mind or the item isn't suitable?
You have up to 30 days from receipt of your item to return it to us for a full refund or exchange providing it still has all of its original tags and packaging. In the case of clothing it must not have been worn or washed. All returns are at your cost, we recommend that your obtain proof of postage as we cannot accept liability for loss or damage in transit until the item is received by us. To return an unsuitable item please send to: Mummy & Little Me, C/O Denby Transport, Sadler Rd, Lincoln, LN6 3JR
Please include your name, order details and the course of action you would like whether it is an exchange or refund. If you would like an exchange then you can call us on 01522 684153 to discuss your alternative requirements so we can ensure it is in stock ready for you. Once we have received your item you will get a confirmation email from us, any refunds will take 5-10 days to appear back in your account depending on your bank. All refunds will be processed by your original form of payment.
