Terms & Conditions
Mummy and Little Me Website Terms & Conditions
We offer free delivery to any orders over £75, if you are under that it will cost £2.99 this will take 2-4 working days. You can use our priority service which takes 1-2 working days and costs £4.99. For urgent orders we also offer next day delivery if ordered before 1pm which costs £9.00 for weekdays and £13.00 for Saturdays.
EUROPEAN DELIVERY CHARGES
For European delivery we charge on a scale so for orders up to the value
From £0 to £299.99 = £12.00
Normal delivery 1-2 weeks
WORLDWIDE CHARGES (NOW REDUCED)
From £O £299.99 = £18
Normal delivery 2-3 weeks
*Please note orders over £300 prices are calculated at check-out.*
How will my parcel be sent?
We use Royal Mail tracked for the majority of our deliveries. For larger items we use Parcelforce. Please note a signature may be required to take delivery.
What if my parcel doesn't arrive?
What if I change my mind or the item isn't suitable?
You have up to 30 days from receipt of your item to return it to us for a full refund or exchange providing it still has all of its original tags and packaging. In the case of clothing it must not have been worn or washed. All returns are at your cost, we recommend that your obtain proof of postage as we cannot accept liability for loss or damage in transit until the item is received by us. To return an unsuitable item please send to: Mummy & Little Me, C/O Denby Transport, Sadler Rd, Lincoln, LN6 3JR
Please include your name, order details and the course of action you would like whether it is an exchange or refund. If you would like an exchange then you can call us on 01522 684153 to discuss your alternative requirements so we can ensure it is in stock ready for you. Once we have received your item you will get a confirmation email from us, any refunds will take up to 14 days to appear back in your account depending on your bank. All refunds will be processed by your original form of payment.
We aim to make buying from our site as easy as possible; below we have tried to answer some of the questions you may have. If you can't find the answer here we are always at the end of an email firstname.lastname@example.org or phone us on 01522 684153 and we will do our best to help.Ordering from Mummy & Little Me
You can order your goods online or if you prefer you can call us on 01522 684153 Monday to Friday 10.00am to 4.00pm where we will be happy to offer you any advice and process your order for you.
How can I pay for my online purchase?
What happens after I place my order?
What if an item is out of stock?
It says an item is on Preorder what does this mean?
Only one coupon code may be used per transaction this includes any free gifts and discounts. Certain brands are always excluded from all of our discounts unless specifically mentioned, these include Pacapod, Pink Lining, Storksak and Mummy and Little Me Retreats. Only one free gift will be allowed per order. In the event of goods being returned for a refund any discounts will be deducted should that order then fall below the original qualifying conditions. Discount codes cannot be applied retrospectively.
Price Matches - how does this work?
We will always try and do price matches for our customers, however no other discount or offers may be applied with our price matches. Occasionally where there are exceptional circumstances, like for instance a company is going out of business and selling off cheap stock where we cannot price match. Price matches must be items that are discretion and in stock in the exact same spec as the one our customers have asked for. Please note this is at our discretion.
Free Gifts - what happens if I send an item back I had a free gift with ?
Occasionally we may offer free gifts with goods - these free gifts will always have a value set for them and generally will also be for sale on our website. If in the event you send an item back you had a free gift with but don't send the gift back, then you will be charged the full RRP for the free gift which will be deducted from your refund automatically.
What if my item is faulty? Occasionally items do develop a fault, if this happens then please email us in the first instance details of the fault and we can then advise where we go from there. Most changing bags do have a 6 month guarantee unless stated otherwise thereafter any action will be at the discretion of Mummy & Little Me and the manufacturer.
What are loyalty points and how can I use them?
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