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Here is what some of our customers think

Tuesday, 2 August 2016  |  Admin
 
I would just like to thank you for your excellent customer service. 
I recently ordered the Pacapod Mirano and the Sophie giraffe following the arrival of my first son.
I received a personalised thank you email and a handwritten note in my order which was appreciated. Also, the free 'jungle book' muslin swaddle is beautiful, what a lovely free gift! 
I will be checking your website for other lovely things to buy for myself and Zachary, and will be recommending you to my mum friends! 
Thanks again, good work!
Katie Clements
 
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WOW! Thank you so much that's amazing! What excellent customer service; I'm definitely going to recommend you to all my mummy friends. Is there anywhere online I can leave a review? Natalie


Many thanks for such a fantastic service again, wouldn't want to buy my changing bags from anywhere else! Have a lovely christmas Nina


Hi, I just wanted to say a huge thank you for my order. I ordered the storksak baily and pictures really don't do it justice, but what's more is my item was delivered sooner than expected! My order was professionally packaged and not just dumped in a cardboard box with lots of bubble wrap like some of the orders I've received from elsewhere recently. All in all a 5* service which I will definitely be using again! Thank you once again!


Hi Tracy
I kept meaning to email you to say thank you for your help. The PJ's fit great and arrived super fast. Best, Gem


First order placed and first class customer service sorting an out of stock item super quick and offering a fab alternative - thankyou!! Will be ordering again very soon! Sophie Oldhamstead


Wow wow wow !! What fantastic service from you. Was advised yesterday order was completed and I've just received it now and that was the free standard delivery too. For me living in Aberdeenshire this is extra special as often we are classed as difficult postcode for delivery. My items are all amazing too, loving my il tutto Frankie bag, definitely will be big enough for all my twins stuff. Thank you again from a very satisfied customer xx Sarah Duthie


To Everyone at Mummy and Little Me,
A huge thank you for the speedy Saturday delivery of my lovely Bugaboo Bee and your wonderful customer service.
Is there anywhere that I can leave you feedback as I am so happy with your service and want others to know how fabulous you have been.
Thank you once again,


Thank you for your email and keeping me informed.
Just wanted to say thank you very much for the excellent service & speedy delivery of my gorgeous Storksak changing bag! Ordered Friday, arrived Monday! Fantastic!


The storksak changing bag arrived this morning and I love it, thank you for the fast delivery and brilliant service. Natalie Thiel


I just wanted to drop you a line to say thank you and to let you know what a star you have in your Leeds shop!


I popped in 10 days ago to get kitted out with nursing bras and was looked after by Angela. She was so kind, so helpful and just totally on my wavelength - really helpful suggestions and nothing seemed too much trouble. I was there for ages (Baby Brain as being indecisive is a dreadful mix!) but Angela was just brilliant. I've since pinged on details of the shop to 4 of my pregnant friends as I was just so impressed with the nursing bra fitting. I bought 4 bras (2 hot milk and 2 bravado seamless) and love them - the bravado ones were particularly comfortable in hospital. I'm really glad I took Angela's advice over the colours too - if bravado did more colours I'd probably be back for more tbh!


Please can you let angela know that I've since had the baby (a lovely 7lber born on 30th april, named Scarlett) and the nursing bras have all been well and truly put through their paces! (I was the lady who came in a couple of thursdays ago, with the obliging toddler passed out in the buggy!) Scarlett is a brilliant feeder and has done an amazing job of getting my milk to come in quickly. We're absolutely besotted, can't believe it's only been 5 days.


Anyway, thanks again - I will continue to recommend and will be back for more nursing gear and new baby gifts over the coming weeks/ months!
Many thanks,Alex


Hello,

Just wanted to let you know that my Storksak Nappy Bag arrived today and I'm in love! Thank you so much for the amazing customer service, fast postage and fantastic product! Kind Regards, Dominique


Would just like to say Thank You for such great customer service ♥ 
From 1st contact to delivery day iv had nothing but amazing service. Emails answered within hours! And most importantly prompt and fast delivery. I would recommend mummy & little to anyone!
Your not just a order number here, your a customer &hearts. Thank you xxxxx Kate Green


That's wonderful, thank you Vicky you have been great, brilliant customer service from mummy and little me :-)


Hi Tracy & Team  just to let you know my bag arrived this morning and its brilliant thanks so much for your help and great service  Mell


Hi, I would just like to thank you very much for your great customer service and prompt response to our problem with the faulty zip on our bag. My daughter is expecting her first baby on 24th Jan and is really looking forward to using her gorgeous PacaPod bag and I'm sure we will be ordering more from you again very soon! Many thanks once again, Trudie


Thank you very much for dispatching my pacapod bag. I received it last week and am completely delighted with it.Thanks for keeping me informed while it was on pre-order and sending it so promptly when it was available. Great service! Many thanks    Alison Evans


Great service from MommyandLittleMe. Just recieved my Storksak changing bag and i@m very happy. Cant wait to get my Bugaboo C3 from you guys. One happy customer here. Will definitely continue to be a customer. thx again


It arrived just after I sent the message, It's up and working perfectly. Thank you so much for all your help, looking forward to visiting your shop now with baby in tow...see how much the shopping bag underneath fits in it!! Lol Lynsey


 A massive thank you to Angela at the Leeds boutique for helping me find the perfect maternity and nursing bra's. Completely unbelievable the result after a professional and friendly one to one fitting, I felt comfortable and at ease, no rush at all and felt my needs were not only easily met but also exceeded. Personal service from someone who remembers me from coming into the shop months before, personal touch is rare to find especially at a time when you feel special as a pregnant lady and often vulnerable, what a brilliant store, brilliant experience and fantastic people x


Hello Mummy& Little Me
What excellent service! I ordered a Pink Lining Changing Bag (for a very new and special Mummy) yesterday and it has arrived all gift wrapped today! Wow. I will definitely order from you again.Thank you again!
Kind Regards
Pauline Rouse A very delighted customer


Vicky, hi
I had to email you as you were so amazingly helpful but I just received an Elizabeth bag in the post today ordered by my best friend whom I've not seen in a year and happened to have a conversation with her re: changing bags...and bless her, she ordered it for me as a surprise! I was getting around to placing an order with you and had one in my shopping basket...so sorry as I really wanted you to have a sale from our conversations. But wanted to thank you all the same and I will recommend you to my pregnant friend I am meeting for lunch today!
Nicola


Vicky
On another note I'm really impressed by your level of customer service, and as such have no problems in recommending your service to others , without even buying anything (yet)! thanks again and I'll look forward to browsing your site again soon!  Thanks & Regards, Mark


 Can I just take this opportunity to thank you very much for your service. I was down from Scotland seeing my brother in Lincoln and visited your shop in June. At the time I bought 3 tops and a dress for a wedding. You took a lot of time with me giving advice and comment on the different outfits and I can honestly say I have been very happy with all of my purchases. The tops have been my most worn maternity items and I get comments on them every time I wear them. The dress was also excellent and has been worn a few times to different events, again always comfy and easy to wear, but always getting compliments. I was finding it difficult to find nice maternity cloths that were not all flowery and frills until I visited your shop and was very impressed with both your stock and service.

My only regret is that you don't have a shop in either Glasgow or Edinburgh which would have been easier for me to visit.
Thanks again. Fiona


Just wanted to email and say thanks for the great service. My bag arrived last week and i have to say that it is better in real life than i could have hoped for. It is the first time i have shopped with you, and i certainly would not hesitate to do so again - the service, price and speed of delivery were all great and i appreciated the email to say the bag was on its way. The bag has had loads of compliments and i will definitely be recommending you to friends. thanks again
claire barton


Hi Tracy,
That's great, thank you. Your website custmer service is as good as the service in your Leeds shop! (We met there a few weeks ago.) Many thanks once again,
Alison


Can I just take this opportunity to thank you very much for your service. I was down from Scotland seeing my brother in Lincoln and visited your shop in June. At the time I bought 3 tops and a dress for a wedding. You took a lot of time with me giving advice and comment on the different outfits and I can honestly say I have been very happy with all of my purchases. The tops have been my most worn maternity items and I get comments on them every time I wear them. The dress was also excellent and has been worn a few times to different events, again always comfy and easy to wear, but always getting compliments. I was finding it difficult to find nice maternity cloths that were not all flowery and frills until I visited your shop and was very impressed with both your stock and service.
My only regret is that you don't have a shop in either Glasgow or Edinburgh which would have been easier for me to visit.
Thanks again. Fiona


Hello Vicky What Service! Superb from start to finish - many thanks indeed - Fiona Vacher


Hi Danielle
Just a note to say THANK YOU soooo much for an amazing service!!! The coat arrived, is perfect and was much needed in Wales - it was COLD!!!! I really appreciate your efforts, I'll be back on line when the little one arrives, your store is very cool!
Hope you had a good Christmas - have a very Happy New Year Stacia


Hi there, my order arrived today -wow! What a fantastic service, superfast delivery and the clothes are lovely. I was so glad to have something pretty and comfy to wear after giving birth last week that I really could have cried this morning, I was so happy! Having you call and offer the other size - all these little touches are so appreciated. Thank you for such a great service, I'm sure I'll be back for more! Kind regards, Ayshea Robertson


I just wanted to say thankyou for your excellent help when I came into birmingham on your opening day. My two pairs of trousers for work are amazingly comfy and fit me better than any trousers pre pregnancy! I would never have tried them off without your help. I live in my vest!! I am coming in tomorrow to get another one! Simone Morhan


Hi Tracy
Thanks very much for getting back to me - much appreciated. I also wanted to say that I think you have got a great range of maternity and baby things and the service you give is excellent -it is professional but friendly, very customer focused, and very responsive. I just wish that I lived in Lincoln so that I could come in and see all your things in person! Congratulations on your business. Best wishes Alison


Hi I just wanted to say what brilliant service you provide! I first saw you at the NEC in Birmingham for the baby show and brought my pink linning yummy mummy bag which I'm so happy with and people who seen it love it! Then I received my £5 voucher off from the baby show and ordered moulin roti little duck amedee yesterday and it was in my post this morning! In perfect condition and quick service and such a perfect teddy for my little one when he/she is finally here! So thank you and I'd definately recommend you to my friends. Regards Emma


Hi Vicky, Just to let you know that the trousers safely arrived last week. All the delivery was great as was your service. Am also loving the 'Cheeky wipes' and recommending them to my friends, despite my initial reservations I have even been using them on 'mucky' bottoms and they are massively more effective than wipes, I am a fan! Regards Tonya


Hi, Just had to tell you I got my 'Pink Lining' changing bag and I love, love, love it. Thank you for your prompt delivery and service. I hope to deal with you again in the future,
Regards,Lisa


Thank you very much for the outfit you sent; thank you for your advice regarding the size of the trousers, the 12s fit very nicely.
Regards,Heather


Just a note to say I am really pleased with my pyjamas - they are VERY comfy and I have recommended them to a couple of friends who are also pregnant! All the best for your business.
Avril


Just wanted to thank Tracey and team for the brilliant service and customer care! The larger size dress arrived and is spot on. Arranging a wedding on New Year's Eve whist 7months plus pregnant is no mean feat and has been made so much smoother by you all. Thank you so much. will mail some photos in the New Year - whether you want to see them or not!!! Merry Christmas to you all. Best wishes, Louise. Guernsey, CI


Dear Vicky,
at the beginning of the week you sold me two Hotmilk nursery bras over the phone and I just wanted t say that they fit perfectly and are absolutly great. It's nice to forget that I'm wearing anything and nothing hurts.
Many Thanks. Birgit


Top marks for your customer service - I will recommend you and definitely buy again,
Thanks for all your help
Kind regards, Sian


hello vicky, Thanks so much for your reply, recieved the bag this morning, absolutely love it, thanks again, michelle.


'what a fab service. Stumbled across the website and now its on the favourites page. Will pass it onto friends. Staff were very helpful and suggested alternatives if the original was not available.
Ordered the goods and 2 days later they arrived with changes ..... thankyou xxx'
Amanda


Thank you very much for the outfit you sent; thank you for your advice regarding the size of the trousers, the 12s fit very nicely.
Regards, Heather


Dear Sirs,
I came into the Birmingham House of Fraser store late on Friday evening, after almost not bothering with the walk from the Bullring, and I wanted to write to you about the excellent service I received in your new Maternity section 'Mummy and Little Me!' After spending weeks looking for an outfit for a friend's wedding, which is next week, I eventually made it up to the 6th floor to see your collection. I was not only impressed with the range of different occasion dresses you had available, something many Maternity ranges severely neglect, but also with the excellent customer service I received.
Unfortunately, I did not get the name of the young girl who served me, but I hope you can find out who it was and pass on my sincere thanks. I have worked in retail myself, and know that the customer who walks into the shop 30 minutes before closing doesn't usually get the attention they deserve. However, at 6.30pm on Friday evening the girl in this section could not have been more helpful. I am 8 and a half months pregnant and she offered me a seat, a drink, she took my clothes to the changing rooms for me and even offered useful suggestions on other dresses I might like to try before making my decision. She didn't rush me at all and was genuinely interested in me not my money! She went out of her way to help me and was extremely polite and helpful.
Thank you once again for your excellent service, I will be coming back when the baby arrives and recommending you to my friends. I only wish I had known about your Maternity wear earlier in my pregnancy.
Many Thanks,
Charlotte Pilkington


Hi Vicky, Just to let you know that the trousers safely arrived last week. All the delivery was great as was your service. Am also loving the 'Cheeky wipes' and recommending them to my friends, despite my initial reservations I have even been using them on 'mucky' bottoms and they are massively more effective than wipes, I am a fan! Regards Tonya.


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Mummy and Little Me - the Baby Changing Bag Experts